Connect with KO Elixir
Our advisory team is here to assist with order tracking, ingredient inquiries, and personalized skincare regimen guidance.
Dedicated bodycare Support
Email Inquiry
Concierge Line
Advisory Hours
Reach our specialists directly at info@koelixir.com for tailored advice.
Speak with a dermatologist-tested support representative for immediate order assistance.
Our guides are active Monday through Friday, 9 AM to 5 PM EST, ensuring zero-plastic care.
Frequently Asked Questions
Are your ingredients dermatologist-tested?
How long does shipping take?
Yes, every botanical bio-active formula undergoes rigorous clinical trials and dermatologist testing to ensure absolute efficacy and safety for even the most sensitive skin types.
Standard shipping takes three to five business days within North America. Every order is slow-poured and carefully packed to preserve every drop of active radiance during transit.
What does zero-plastic luxury mean?
Can I return an opened product?
We package our high-potency botanicals exclusively in heavy, recyclable violet glass and ship using entirely biodegradable, plastic-free materials to honor our zero-plastic luxury commitment.
We offer a thirty-day return window. If a formula does not suit your skin, contact our clean-living advisory team for a seamless, hassle-free exchange or refund.